(910) 270-1199

Hampstead Pool Spa & Patio

16641 US Hwy 17 Hampstead, NC 28443




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Hampstead Pool Spa & Patio

16641 US Hwy 17
Hampstead , NC 28443

I have not and will not recommend these people to anyone. First, when we were getting a quote for our pool, they gave us incorrect information regarding the ladder that came with the pool. We had to end up buying a conversion kit for it. They'd call and give us a date and time that they would be out to work on the installation, then they just wouldn't show up. This happened more times than I could count. They installed the wrong chlorinator. They also never showed us how to operate the equipment, which was part of the contract. Lastly, they were supposed to come back out after installation and get the wrinkles out of the liner. After about a week or two of waiting for them to come, I popped into the store a few times to ask WHEN they were coming. We were given excuse after excuse. "We're busy." "You're on the list." "They'll get to it when they can. You can swim with wrinkles in the liner!" The last phone call we received was in May, saying that they'd be back "first thing in the morning" to fix the wrinkles. It is now September and to date, we have not heard nor seen them. Just as soon as we paid them in full, (which they required), they kicked us to the curb.

Pros: NONE

Cons: Poor Customer Service Rude Staff Will not return phone calls. Will not keep appointments.

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Sep 25, 2013
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